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How do I register and pay for a program?

If you'd like to pay online using your credit card, you can do so through our secure online payment system. If you'd like to pay using a check, cash or money order, you can use the form that comes with each program, and mail your payment to us. After registering, you'll receive your registration code by email. If registering online, you'll receive your code within a day, usually within a few hours.

Why should I register and pay for a program?

Our programs are distributed as key-enabled trial software. That means you may install and test it free of charge for as long as you like, and then if you like it and want to continue to use it, you can register your copy by paying for it. You'll get a registration code back from us after paying. This will either allow you to continue to use the program after the trial period has expired, or unlock some additional features.

How can I find out about program updates or new versions?

Join our Mailing List!

Can I use new versions of programs released after I register?

Yes, after registering, you're entitled to all updates released for software version you bought.

Product upgrade policy

All our products updates are free for the respective version purchased.

Updates an update is an interim release that fixes bugs, improves performance, enhances usability, or adds a new feature to an existing version. Version numbers look like v1.0, v.1.01, v.1.1, etc. Moving from any number within your currently registered edition is free. Updates for the current edition can be downloaded from our web site at no charge.

If you bought v1.00 then the serial keys provided will work throughout all versions that begin with "1.".

Version 2 of a v1.xx purchased product will be treated as a new product, this will incur an upgrade or full charge.

Important note regarding upgrades
Any edition of our software can upgrade the previous edition. That is, it can process the client database information, etc. from the previous edition and convert them into the new format required by the new edition.

If you have any questions about updates or upgrades, please contact us.

How do I download and install a program?

Generally, you just click on the download link, and your browser will download the file. After it is done, you'll double click on the downloaded file's icon on your hard drive (located wherever your browser stores downloads). The download will start installation process containing the program, documentation, and other files.

I don't want to download, can I just get a CD-ROM instead?

Not now.

I've registered a program, but my registration code doesn't seem to work, help!

First off, make sure you have the most recent version of the program. Make sure you are entering your name into the program exactly as shown in your registration email. Make sure you double-check your code entry so that it matches the code sent. Often people think they've entered it in correctly and actually have made a slight typo, which will cause the code to not work. Extra spaces in the name or number, leaving out the dashes in the number, or entering in or leaving out punctuation to the name that wasn't there on the registration email will all result in the code not working. Everything must be entered exactly as shown in the registration email. The code contains no letter "O's", so all 0 are zeros. Also, make sure you are not mistaking eights for "B's", as that is one thing many people have trouble with. If you continue to have trouble, please contact us.

What is the London Fix price?

The price of gold set by dealers (usually done twice a day at the Central Bank of London). The fix is the fundamental worldwide price for deriving the prices of gold bullion and other gold-related contracts and products.

Does RedMiniBox Software Inc. purchase platinum/gold/silver group metal scrap?

No.

What is the Karat?

For gold, karat value is used to express the proportion of gold in an alloy or the quality of a gold alloy. Fine (pure) gold is 24 karats. Thus, 14-karat gold consists of 14 pats of pure gold and 10 parts (24-14=10) of other metals (silver, copper, platinum, cadmium...).

My printer prints a report or a receipt so that it does not fit onto a paper sheet.

To fix it, just change printer settings to the corresponding paper size. The program uses the default printer. Sometimes, the actual paper size may differ from that specified in printer settings (for example, the actual paper size is smaller than that expected by the printer). In this case, the area of printing may get beyond the paper edge.

I want to change the settlement for a customer when I am arranging an operation with him, but the field is gray and unavailable. Why?

A customer settlement is a relatively constant object. It is not likely that you'd want to change it every day. That is why changing a settlement is not possible from the Purchasing/Selling dialog box, although it is displayed for your information. To change a customer settlement, you should go to Customers, select the customer you want to change the settlement for and click the Edit button.

I cannot delete a customer or customer settlement. Why?

It is impossible to delete a customer and the entire information about the operations you carried out with him. If you try to delete everything, a data loss will occur in the database affecting the entire database. That is why the operation of deleting a customer is locked (unavailable) in this program. You can delete a customer only if you have never carried out an operation with him. For example, you can add a new customer and delete it right away. The same is true for a customer settlement. You can delete a customer settlement only if you have no customers with this settlement.

Why doesn't laboratory data on pure gold after melting coincide with the data in the program?

You can specify both the content of pure gold depending on its karat value and the percentage for melting gold. The more these values differ from the original ones, the less accurate the calculations the program performs are. Moreover, keep in mind that about 1% of gold is lost in the process of melting, depending on the method used for this operation. That is why program data will always slightly differ from the laboratory data.